Don’t Ever try to “Sell” to me…

October 15, 2012 | The Bull 1

A few months ago I was in a rare bad mood. It coincided exactly with a cold call from “Richard”, a logistics “expert”, who within the first 30 seconds of the call claimed he could definitely save one of the businesses I am involved with …

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My Favourite Cafe and the Reasons Why…

April 10, 2012 | The Bull

 …

Whenever I can I head down to my favourite cafe. Usually you’ll find me there twice a week depending on my schedule. It’s always busy and there’s many people like me that are there regularly. Nearby there are probably 6-8 other cafesRead More

Infograph: The Mobile Advantage

March 28, 2012 | White Spaces

Nuance Communications together with infoNewt have developed  infographic; The Mobile Advantage based on the resuts of their mobile consumer preference research. It shows how consumers are increasingly using and prefer customer service…

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I thought I would take the liberty to translate this for you.

December 17, 2010 | Mick Calder

Drowning in Customer Service

By Max | This morning I wanted to purchase an item over the internet – a specific item … I won’t tell you what it is as you’ll probably be able to track down the offending online retailer (and this is not …

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What are your thoughts on card limits in Cafes?

December 14, 2009 | White Spaces

I am on a flight back from Melbourne. The 6.15 to Sydney and the plane is full of around 40 school kids going crazy. Amidst the noise, I am swarmed by business men in crumpled suits, the one on my left, snoring as loud as he possibly can blowing what…

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