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Imaginary Barriers

In my second week of high school, our teacher set us an assignment for our social studies program: what career did we want to follow? We had to...
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The World’s Toughest Job Advert

The Boston agency posted this job listing online for a "director of operations" position at a company called Rehtom Inc. The requirements sounded...
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Four Rules To Make Better Decisions

Businesses live or die by the quality of the decisions they make. Some decisions will be deliberate and others will occur without conscious thought...
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The end of stress

Now, in the New Year, I can admit it: 2013 sucked and I’m glad it’s over.   For the first eight months, I ran around the US trying to launch a...
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STOP, START, CONTINUE…

The term ‘continuous improvement’ gets used a lot in business. In some organisations it results in a lot of ‘busy’ work that doesn’t...
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How I Conduct my Business

I started my own business at a late age — by the time I made Zen Habits into a business in 2007, I was in my mid-30s and had toiled through various...
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Customer Contradiction

The Customer. We have created a world of solutions and processes thinking and exploring the well being of this 'other' being, but is that true?...
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I’m Breaking up with You!

It's time. I've given you just about all that I have. So many days of blood, sweat and tears. You've given me a lot in return over the years, and...
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How to Effectively ‘Manage up’…

Here is one of the plainest truths in business – unless you can effectively ‘manage up’ it’s unlikely you’ll ever reach your full potential...
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Money 3.0

Bitcoin has recently grabbed a lot of attention, particularly in the last few months with the digital currency going mainstream and attaining...
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Patterns Reveal More than Pictures

Sometimes, we spend so much time positing questions that we never stop to listen or actually see what's right in front of us. Or, worse, we do...
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Two Simple Rules for any Team…

  One of my first ever bosses was a hard-headed, old-school business leader who was known for his gruffness and direct approach.  He...
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When you run out of Ideas

  I had a friend ask me if I ever run out of ideas of things to write about, because my blog gives the impression that I don’t. Well, I...
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You’ll Never be (Quite) Ready…

You’ll never be (quite) ready… To grab that opportunity To start that business. To quit that job. To hire (or fire) that person. To...
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Innovate, Don’t Imitate

  It was an eccentric English cleric, Charles Caleb Colton, who noted that “imitation is the sincerest form of flattery”. Two...
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Stuff I wish I knew when I was 30…

This week I was feeling especially old. I’ve been struggling with a torn calf muscle and an overwhelming amount of work that I need to wrap up this...
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Don’t be a Saviour…

There’s always a temptation to jump in and re-write inadequate reports and take over projects from teammates if they are floundering. It feels like...
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The Importance of Relevancy

Blockbuster. Borders. Nokia. Motorola. Kodak. The list of large scale corporate failures has been long in recent times. Brands that held strong...
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The Truth in Lying

One of the worst things you can do business and in life, and we do it all the time. I caught up with one of our investors in Auckland a few weeks...
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The effects of Negative Talk

Negative talk, doubt sets in, confidence declines, performance suffers... Right now I'm in the middle of helping out (a bit) to get 130 seasonal...
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Uncertainty as a platform for growth

When leadership is confused with the need to know everything it can lead to cultures of bluff where people feel it’s more important to give a...
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Selfies, as Insightful Reflections

When it comes to research, we look for curious patterns that repeat and reflect the most indigenous of occurrences. This makes perfect sense. Self...
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Now is the Time to unFocus

There is one incredibly common used word of advice in the startup world – focus. Mentors like to say things like pick a vertical and build it;...
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Being Irreplaceable…

  “You’re making the worst decision of your life. Letting me go will cripple this company. You can’t operate without me and you’ll...