Here is a summary of research findings:
- Privacy is still a huge issue for the adoption of any applications that ask the consumer to disclose their location.
- Facebook and Groupon are well placed to exploit the Social-Loco opportunity through Facebook Places and GrouponNow respectively.
- Discounts and coupons are by far the largest single motivator for disclosing location. Status rewards, such as badges and being named “mayor,” are of little interest to the mass consumer.
- Whereas a lot of the focus to date has been around small local businesses benefitting from location-based technology, there is a huge opportunity for big brands that can connect with people at a local level.
- In the future, consumers are more likely to check-in at a friend’s house than they are to cafes, restaurants or bars.
Highlighted below are some of the statistics from the research:
- 17% of the US population have checked-in using an app on their mobile device
- 49% of the population didn’t feel there was any real motivation to check-in
- 48% have never checked in due to privacy concerns
Which Apps Do /Would People Use?
- 90% of people who have checked-in have done so using Facebook Places
- 31% have disclosed their location on Twitter
- 22% have checked-in using Foursquare
- 6% have checked-in using Yelp or Gowalla
- 55% of people who have never checked-in would most likely use Facebook Places
- 40% would check-in using Groupon
- 6% would consider using Foursquare
Why Would People Check-in?
- 54% of early adopters and 41% of consumers cited deals and discounts as the single biggest reason to check-in.
- For people who currently check in, the next biggest reasons were meet friends (33%), learn about the location (32%), promote the location (30%), and to get a badge or become mayor (21%)
- For the mass consumer, after discounts, the next biggest motivation was to learn about the location (19%).
- 99% of consumers do not view simply getting a badge or becoming mayor as a motivation
Where People Check-In
- Consumers who currently check-in are most likely to check into a place that sells food and drink with the top destinations being restaurants (53%), Coffee shops/cafes (40%), hotels (38%) and Bars/clubs (36%)
- For the mass consumer, the most frequently mentioned check-in destination was homes of friends or family (35%), followed by restaurants (33%), new cities is neighborhoods (27%) and large general retail stores such as Walmart (23%)
- On average consumers are twice as like to check into a global chain or formula retail outlet than they are an independent store.
So What Does All This Mean For Brands?
Bynd provide three key takeaways from the research:
1. Brands need to adopt a “Glocal” social media strategy in order to engage consumers in the next generation of mobile apps that leverage location-data
2. There is an opportunity for big brands to engage consumers in location-based apps by tapping into and combing multiple motivations (discounts, learning, promoting, meeting friends)
3. To reach beyond the early adopters, brands should focus their strategies around Facebook and Groupon as the two platforms that will most likely drive adoption