In a recent workshop, we were struggling to convince a number of stakeholders to make some relatively tough yet really obvious decisions. It seemed simple enough, we had clearly articulated the current position, the strategy and the financial outcomes however we could not align the room to make a decision. A delay was going to be damaging and who likes damage (with the exception of a few sick bastards currently scratching there heads right now)?

After using all the traditional methods – whiteboard, power point (is PowerPoint dead?), smoke signals, collaboration, unilateral/bilateral, more smoke signals. It became clear what was causing the blockage. Creating an inability to move on from the past and into the present. The issue = Language.

I kept this simple, we banned the use of ‘should have’, ‘but’ and ‘why didn’t’ .(All we needed now was beer and crackers). Within 5 minutes we had eliminated the words and the mood of the room and its ability to look forward rather than backward changed dramatically. We legitimately changed the behavior in a simple powerful method. Changing the language.

Gauge the mood of the room and don’t underestimate the role of language. It is more important than the environment, the furniture and way the chairs are arranged (bean bags anyone?). 
MAX

<<<<< We have a new writer remaining anonymous. This guest and new addition to the team has been writing and sending us stories for the past month. We like persistence. Introducing Melbourne based strategist MAX. MAX will be writing for uncluttered white spaces from time to time . What we do know about MAX is that he works with some of Asia Pacs largest business on turnaround and performance from people through to product. He is a rare find and we are pleased to have him providing value to white space readers. Welcome to uncluttered white spaces MAX – no pictures sorry. >>>>>  UWS.

Words and Article by MAX

As always some images to inspire. Here is an amazing initiative by the ANZ bank in creating a unique culture and provoking innovative thinking. Don’t forget, language comes first.

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